Last Updated: November 17, 2025

Return & Refund Policy

At The Crystal Garden, we take great care in crafting and packaging our products. Due to the natural qualities and handmade nature of our items, we do not accept returns or exchanges unless your order arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or compromised in transit, we’re here to help. Please contact us within 5 days of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging (if applicable)

Once reviewed, we will issue a replacement or refund as appropriate.

Refunds

If a refund is approved for a damaged or defective item:

• Refunds are issued to your original payment method.

• Please allow 5–10 business days for the refund to appear.

• Shipping fees (if any) are non-refundable.

Lost or Missing Packages

If your package does not arrive or appears lost:

• Contact us within 5 days of the expected delivery date.

• Include your order number and any relevant information.

• We will work with the carrier to resolve the issue and do our best to make it right.

Items Not Eligible for Return or Exchange

Because of the natural characteristics and personal-use nature of our goods, the following cannot be returned or exchanged:

• Any non-damaged item

• Gift cards

• Sale or clearance items

• Personalized or custom-made products

How to Reach Us

For issues with damaged items, lost packages, or questions about your order, contact us at:
📧 hello@crystalgardenllc.com